Question 1

How do I create a profile?

Accepted Answer

Choose “Create profile” and register as a freelancer or recruiter. Add your details, skills and experience under “My profile”. Freelancers can import a CV and review the extracted information before saving.

Question 2

Is frelani free to use?

Accepted Answer

Yes. Frelani is free to use. Additional Pro features are optional and paid. Registering does not commit you to a Pro subscription.

Question 3

Can I upload my CV?

Accepted Answer

Yes. Import your PDF CV in your freelancer profile. Review and complete the extracted skills, experience and certifications before saving.

Question 4

How do I change my role?

Accepted Answer

You choose your role when registering. Contact support through the contact form if you need a different role.

Question 5

How do I change my profile pictures and cover?

Accepted Answer

Under “My profile”, upload up to three profile pictures and choose a main image. A square image works well for portraits. The optional profile cover is a separate landscape image: we recommend 1800 × 450 pixels (4:1). Upload a JPG, PNG or WebP up to 10 MB or choose one of ten designs. Covers are saved immediately; desktop and mobile crop them differently.

Question 6

How do I delete my account?

Accepted Answer

Open “Settings” and “Delete account”. Read the information in the confirmation dialog and explicitly confirm deletion. This action is permanent. If deletion fails, contact support through the contact form.

Question 7

How do I find suitable projects?

Accepted Answer

Open “Find projects” and narrow results by search term, skills, work model, location and other filters. Signed-in freelancers see their personal profile match on suitable projects. Save your search criteria with a search agent.

Question 8

What are search agents?

Accepted Answer

Search agents save your criteria and help you discover new suitable projects. Manage notifications in Settings. Push notifications also require permission on each device.

Question 9

What does the profile match mean?

Accepted Answer

The profile match describes the fit between your freelancer profile and a particular project. It considers professional requirements and available information about working conditions. The same profile-project pair has the same score everywhere. Scores of 60% and above receive a badge; missing or lower scores do not. Missing availability information does not confirm availability. The score is not a promise of an engagement.

Question 10

How do I find freelancers and recruiters?

Accepted Answer

Freelancer search provides filters for skills and other profile attributes. Quick search in the header also finds recruiters by name. Select a result to open their profile. Profile visibility settings are respected.

Question 11

How do I post a project?

Accepted Answer

As a recruiter, choose “Create project”, add a title, description, requirements and working conditions, then publish. Draft projects remain unpublished.

Question 12

Can I edit my project?

Accepted Answer

Under “My projects”, edit, publish or close your listings. Set public visibility separately for each project.

Question 13

How many projects can I publish at once?

Accepted Answer

Free use includes up to three active listings. See the public “frelani Pro” page for additional Pro features.

Question 14

How do I contact freelancers or recruiters?

Accepted Answer

Sign in and open the profile or project. Use its message action to get in touch. Continue conversations in Messages, where you can attach files or your stored CV.

Question 15

How do I send a message on my phone?

Accepted Answer

Write your message and tap “Send”. Attachments and the Send button are also available on mobile. Ctrl+Enter is an additional shortcut on computers.

Question 16

Are my messages public?

Accepted Answer

Messages are not shown on public profiles or project pages. Access your conversations in the signed-in messaging area. See the privacy policy for information about data processing.

Question 17

Who can see my freelancer profile?

Accepted Answer

“Change visibility” on your profile, in the profile editor or in Settings opens the same choices: “Only me”, “Only within frelani” or “Public”. Public profiles can be viewed without signing in and may appear in search engines. Your personal project matching remains available regardless of profile visibility.

Question 18

Does profile visibility also control my projects?

Accepted Answer

No. Your freelancer profile and project listings have separate visibility settings. Change a listing’s public visibility on that project under “My projects”.

Question 19

Where can I find privacy information?

Accepted Answer

Open “Privacy Policy” in the footer or visit /privacy. It describes personal data processing and how to contact us.

Question 20

What does frelani Pro cost?

Accepted Answer

Frelani is free to use. Freelancer Pro costs €14.90 per month when billed monthly and includes the Pro badge and additional features. View prices and features at /pricing without signing in. Contact us about Pro for recruitment and tell us your needs and number of recruiters.

Question 21

Does the Pro badge verify my identity?

Accepted Answer

No. The Pro badge identifies a Pro subscription. Identity or company verification is separate.

Question 22

How do I manage or cancel my Pro subscription?

Accepted Answer

When signed in, choose “Manage subscription” to open the billing portal. It shows the term, payment options, invoices and cancellation date for your subscription. An annual subscription does not automatically end at the next month-end when cancelled.

Question 23

Is there API or MCP access?

Accepted Answer

There is currently no generally enabled API or MCP access. Contact us about integration requirements. A Pro subscription does not promise access to an available integration.

Question 24

How do I change my email address?

Accepted Answer

Change your email address in Settings, then follow the confirmation instructions sent by email. Your previous address may remain active until the change is confirmed.

Question 25

How do I change language and notifications?

Accepted Answer

Frelani is available in German and English. Choose a language using the language switcher or Settings. Settings also contains notification preferences. Push notifications require separate permission on each device.

Question 26

How do I report an issue?

Accepted Answer

When signed in, use “Report a bug” or open the assistant through “Help & Support”. Describe the affected page and the steps leading to the issue. Use the contact form for personal enquiries.

How can we help?

Registration & profile

Search & matching

Posting projects

Messages & communication

Privacy & visibility

Pro & billing

Integrations

Settings & account

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