Reporting Illegal Content, Complaints & DSA Contact Points

Last updated: April 2026

5.1 Purpose

This policy explains how allegedly illegal content or other problematic content can be reported on frelani and how frelani processes such reports.

5.2 What Can Be Reported?

In particular, content can be reported that is allegedly:

  • Criminal,
  • Infringing third-party rights,
  • Violating data protection, copyright, trademark, competition, or personality rights,
  • Fraudulent, misleading, or deceptive,
  • In breach of these platform rules.

5.3 Reporting Channels

Reports can be submitted through the following channels:

5.4 Required Information

To enable efficient review, a report should where possible contain:

  • Precise identification of the affected content (link, profile, project listing, upload, message),
  • Description of the facts,
  • Reasoning as to why the content is illegal or impermissible,
  • Evidence or screenshots where applicable,
  • Contact details for follow-up questions.

5.5 Processing

We review reports promptly, carefully, and taking into account the circumstances of the individual case. Depending on the outcome, we may in particular:

  • Take no action,
  • Request further information,
  • Temporarily restrict content,
  • Remove or block content,
  • Warn, restrict, or terminate accounts,
  • Involve authorities where necessary.

5.6 Information About Decisions

Where legally required, we inform affected users of moderation decisions and their key reasons.

5.7 Abusive Reports

Manifestly unfounded or abusive reports may, in the event of repeated occurrence, lead to restrictions on the use of corresponding reporting or platform functions, insofar as this is legally permissible.

6. Internal Complaint Handling for Moderation Decisions

This policy applies additionally insofar as frelani is required under the DSA to provide an internal complaints procedure.

6.1 Subject Matter

Users may have certain frelani decisions reviewed, in particular decisions concerning:

  • Removal or blocking of content,
  • Restriction of content visibility,
  • Account restrictions,
  • Suspensions or other comparable moderation measures.

6.2 Submission

Complaints can be submitted through the following channels:

The complaint should specifically identify the decision in question and the grounds for objection.

6.3 Review

Complaints are reviewed objectively, without discrimination, and with due diligence. Where necessary, frelani may request additional information.

6.4 Outcome

Upon completion of the review, frelani confirms, amends, or revokes the contested decision. Where legally required, the complainant receives a reasoned decision.

6.5 Out-of-Court Dispute Resolution

Where provided by law, affected users may additionally engage certified out-of-court dispute resolution bodies under the DSA. A current list of such bodies is available from the competent authorities or on the official DSA pages of the European Commission.

7. Contact Points under the DSA

7.1 Contact Point for Authorities

Email: [email protected]
Languages: German, English

7.2 Contact Point for Users

Email: [email protected]
Languages: German, English

7.3 Scope

These contact points serve in particular for communication in connection with DSA-relevant topics, reports of illegal content, moderation decisions, and related enquiries. frelani may provide separate support channels for general customer support.